Business Office
Designed with assistants in mind, this course offers the training you will need to improve your telephoning, correspondence and small talk communication skills, as well as increasing fluency, building confidence, boosting word-power and polishing up your grammar.
Telephoning
- Leaving messages in a professional manner
- Using the international alphabet to spell words
- Checking & exchanging information
- Arranging or cancelling meetings or company visit
- Making enquiries into flights and train timetables
- Dealing with customers or suppliers
- Apologising and dealing with misunderstandings
- Offering help and dealing with problems
- Learn key telephoning phrases
- Be confident on the phone.
Correspondence
- The style of written English in various kinds of documents
- Different types of business documents & laying out a letter or email
- Comparing written and spoken style
- Writing to customers, clients or suppliers
- Writing reports and formal documents
- Perfect the key phrases which form the basis of a clear and well-structured email
- Carry out all the correspondence tasks you need with increased confidence
- Standard openings and closing phrases
Small Talk
- Welcoming visitors & relationship building with colleagues, customers and clients
- Opening & closing a conversation
- Showing interest by echoing and asking questions
- Making a personal response & polite requests
- Developing the conversation by making a personal comment
- Disagreeing and agreeing in a polite manner
- Describing food & local dishes in a restaurant
- Discussing current affairs and the economy
- Training key phrases to maintain a conversation; communicate with your partner smoothly.
