Management English

This course has been designed to cover all the areas needed by people in management and leading positions. Final course content should be discussed prior to the course and could contain the following themes:

Negotiating

  • Opening the talks and starting positions
  • Discussing needs & relationship building
  • Making and reacting to proposals
  • Language of persuasion & closing the deal
  • Paraphrasing, clarifying & checking understanding
  • The Harvard concept - getting to yes and past no
  • Discussing terms and conditions
  • Discussing salary increase and benefits
  • Dealing with difficult situations & conflicts of interest


Presentations

  • Presentation styles and techniques
  • Opening a presentation
  • Signposting by referring to structure, moving on, digressing and concluding
  • Using your voice effectively by pausing, emphasising key ideas and intonation
  • Dealing with questions by clarifying and redirecting
  • Intercultural issues & audience expectations
  • Persuasion by repeating sounds, repeating words/patterns, using opposites
  • Describing trends and movement
  • Using linking words; the key phrases of presentations
  • Preparing for a presentation, Getting your message across


Leading and Taking Part in Meetings

  • Developing arguments & giving and asking for opinions;
  • Disagreeing and agreeing
  • Making suggestions & checking understanding
  • Being diplomatic
  • Opening the Meeting & managing the discussion
  • Describing complex problems & defining next steps
  • Appraisal meetings
  • teleconferencing
  • Informal discussions vs. formal meetings
  • Key meeting and chairing phrases


Small Talk

  • Greetings, opening & closing a conversation;
  • Making a personal response & showing interest
  • Polite requests &developing the conversation;
  • Describing food & local dishes in a restaurant;
  • Talking about free time and home; discussing current affairs and the economy;
  • describing your country, culture and city; Staying in a hotel
  • Relationship building with colleagues, customers, clients
  • Training key phrases to maintain a conversation;
  • communicate with your partner smoothly